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RETURN POLICY

If you are not completely satisfied with your purchase

or gift for any reason, please review our return, refund

and exchange policies below. 

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We monitor return activity for abuse and reserves

the right to limit returns or exchanges.

All returns are subject to validation and approval.

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THIS POLICY IS EFFECTIVE FOR ALL PURCHASES

MADE ON AND AFTER

FEBRUARY 1, 2021.

  • Products must be returned in unopened condition
  • Products must be returned in our physical shop
  • Products can be returned within 3 days after purchasing 

RETURN PROCEDURES

It can take up to 30 days to process returns and to issue an online store credit.

Please note that your financial institution may take longer to reflect the transaction.

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Your refund will be in the form of an online store credit that you can use at any time.

PAYMENT METHODS

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Credit and Debit Cards

We currently accept Visa and MasterCard, credit and debit cards, American Express

When your credit or debit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

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For your security, we may require you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on certain orders for Visa, MasterCard, American Express cards.

 

See below for help with credit card identification numbers.

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Visa/MC Customers

Your Security Code/CID (Card Identification Number) is in the signature area on the back of the card (it is the last 3 digits AFTER the credit card account number)

American Express Customers

Your Security Code/CID (Card Identification Number) is a 4-digit number on the front of the card, ABOVE the embossed (raised) credit card account number. This number is referred to as the "Security Code." American Express customer CIDs are 4 digits.

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Front of American Express Card

PayPal 

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PayPal is an alternate method for purchasing your order on www.luxhone

It enables any individual with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.

Digicash

You can finalise your purchase by inserting our phone number in your digicash account. No aditional fees applied. 
Please mention in comment your order number.

Cash & Card On place

You have the possibility to pay by cash / card during the delivery takes place on your home / work address.

Please note,that we are not always able to give back change.

Payment Methods
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